Unable to Login Skype on Other Devices

Unable to Login Skype on Other Devices

Are you having trouble signing in to Skype from other devices? Well! Take a chill pill! We have got your back. This small article will help you fix some of the common errors of the Skype.

Sorry we couldn’t connect to Skype:  This is the quite common error encountered by most of the Skype users worldwide. To fix this issue, follow the points below.

  • Make sure that you have updated the Skype application to the latest version available.
  • If you have updated to the latest version and still getting the same error try the following:
    • You must check the firewall settings. Ensure that your firewall isn’t blocking the way of the Skype.
  • Check the proxy settings and configure the Skype manually.
  • Change your password and try again.

There is a problem with your DNS that is preventing you from connecting to Skype:

If you find the DNS error, it might be possible that the game or application you have recently installed might be blocking Skype. You must reset the Hosts file to the Windows defaults.

Caution:

  • You need an administrator access to edit the hosts file.
  • If you are on the sophisticated network, then contact the system engineer or to the Network Administrator.
  • Resetting the Hosts file of your system may affect the performance of other programs installed on your system.

If you don’t have the time or you are supposed to make or receive an urgent call, lose it bottle right away and switch to the web version of the Skype which works similarly like the desktop application.

Log on to any of the browsers and visit www.web.skype.com. Enter the credentials and you are good to go.

You just need to keep in mind that Skype requires high bandwidth. If your internet connection is slow or unstable then you won’t be able to log in or use the Skype properly. You must make sure that you have a fast internet connection and on top of that, you have the latest version of the Skype installed on any of the devices you have whether it is an iPhone, iPad or iPod or Android etc.

If none of the above works, then Uninstall the Skype app followed by clear the cookies, cache and the browsing data of the device. Reinstall the Skype and it shall work perfectly fine. Attentively, if the problem still persists then call our certified experts on our toll-free helpline number of Skype customer care support service and get the instant support for the same.

How to Fix Performance Issues of Skype

How to Fix Performance Issues of Skype

Is your Skype acting funny? Or the Skype is performing like a snail? Well! if this is the case with you then consider yourself lucky as this tiny blog will help you to fix slow performance of Skype.

If the Skype has been performing slowly, most of the time, it is the network connection who is the real culprit. On the other hand, it might be possible that there is something wrong with the system but the chances are slim. Keep the following things in mind for a better and smooth Skype experience.

  • You must have a fast but stable internet connection.
  • You must use the latest version of the Skype.
  • You shall not use application & programs which need high-bandwidth during the Skype session is going on.
  • You must update the operating system of your system regularly.
  • Avoid downloading heavy files during the Skype session.
  • During a Skype audio/video call session, file sharing will be slow as the Skype gives the first preference to the calls as compared to the file sharing.

Lisa is a gadget freak and has been working in a PR firm in the NY city. She has 10Mbps internet line in her home but since a last few days she is unable to make a proper video call. The system she has been using is brand new and has no hardware issue. She couldn’t find the exact reason why the Skype is taking revenge.  After diagnose, she found that the firewall is the reason for the pain in the neck.  She immediately disabled the firewall and Skype started working like a charm.

You must ensure the speed of your network connection. Not only the download speed but also the upload speed is required for the smooth performance of the Skype.

Call Type:                                       Recommended Download Speed               

Voice Calling:                                              100 kbps

Video Calling/Screen Sharing:                   300 kbps

Video Calling (High-quality):                    500 kbps

Video Calling (High Definition):                1.5 Mbps

Before you start a real Skype session, go to the “Echo/Sound Test Service” and make a test call. Attentively, press the “Call Quality Information” button. Click on Computer followed by the connection tab. You must see the message “Your computer speed is fast” Your computer is fast enough to make audio calls and high-quality video calls and “The connection speed between you is fast.  The internet connection between you is fast enough for high-quality audio/video calls” respectively.

Caution: If you use Skype on your LED or 4K television then you must have a stable internet connection with the download/upload speed of more than 5 Mbps. In some of the 4K televisions, you may require a more high-speed connection.

If the problem still persists then, don’t lose the bottle. Call our tech experts of Skype customer care support service on toll-free number for the instant resolution.

Getting Issues in Sending Messages to Skype Contacts

Getting Issues in Sending Messages to Skype Contacts

Is your Skype acting funny? Or are you unable to reply to anyone? Well! if the answer is in yes, then take a chill pill! As we have got the solution for you. You must keep the following things in your mind and you would be able to get rid of the same.

  • Make sure that you are using the latest version of the Skype application.
  • The internet connection should be fast.
  • You must use the latest version of the operating system.
  • Try to make a call to “Skype call testing service” or “echo123” This will force the Skype to check its database of white listed plug-ins and respond to CallGraph.
  • Avoid using the applications and the programs which require high bandwidth.
  • While using Skype, make sure you aren’t streaming any high-quality video or downloading large files as this limits the bandwidth to Skype and you aren’t able to reply to your Skype contacts.
  • It might be possible that Skype no more support the operating system you are using, confirm it and switch to the same operating system if in the case, you are still using an older operating system which Skype no longer supports.
  • Try to access Skype on other devices like Smartphone or computer. If you are able to reply there, then there is something wrong with your existing system.
  • Verify the configuration required by Skype to work smoothly.
  • Don’t access Skype if you are using any virtual private network.
  • Check the time of your system and make it correct if in the case, it isn’t updated.
  • If none of above works, uninstall the Skype and reinstall it. Once you uninstall it, don’t forget to end process from the task manager and delete the temporary files of the system before you reinstall it.
  • You may have to reinstall some of the packages such as .net framework, vcredist, C++ redistribute to support Skype.
  • For some of the operating system like Windows 10, Skype has introduced a different application; so you must switch to the same if in case you are still using the older Skye.

If the problem still persists then feel free to get in touch with our certified technicians of Skype customer care support service on toll-free number. Our experts are available 24/7 and will give you instant support along with the prompt resolution of any of the Skype related issues.

How to Reset Skype Account Password

How to reset Skype account password

Forgot your Skype password? Don’t worry! You can reset it just like a blink of an eye. To recover your Skype password you must have the access to the email or the phone number which you used to create the Skype.

Follow the steps below to reset the Skype password :

1.Log on to https://account.live.com/ResetPassword.aspx

2.Choose “I forgot my password”

3.Now type your email address, phone number or the Skype name.

4.Enter the captcha characters and press Next button.

5.If you have the access to the associated email address or mobile number, then you will be sent a security code which you can enter to reset the password.

6.Choose a strong password which is hard to guess for other people but easy to remember for you.

7.If you don’t have the access to the associated email address or the mobile number, then you will have to follow some more steps to verify the ownership to your account.

8.Stick to the on-screen instruction and recover the password. Remember, if you have turned on the Two-Step Verification earlier than you can’t recover your password this way.

You try to recover the password and you provide the Skype name then, you got a message saying “This Microsoft account doesn’t exist” make sure that you have entered the correct Skype name. You won’t be able to recover a password of a forgotten account. You can ask your friends they will help you with the exact Skype name with the help of the address book in their Skype account. If your Skype account has been blocked or closed then it is impossible to recover the password.

Once you have reset the password of your Skype account, don’t forget to clear the cookies, cache and the temporary files of the system. Sometimes, users have complained that the moment they reset Skype password, immediately they are unable to log on Skype. In this case, you must always delete the cookies, cache and the temporary files of the system. You must update the Skype application regularly. Always update the operating system to the latest updates especially the Windows operating systems.  To use Skype properly, make sure that you must have a fast and stable internet connection. If the problem still persists then, call our certified technicians of Skype customer care service support helpline number toll-free and get the instant support to the problem.

What Are The Setting Required In Skype For Video Calling

Setting Required In Skype For Video Calling

Settings before Making a Skype Call

Skype offers smooth video and audio calling with individuals and groups. Although the calls can be connected instantly without any pre-settings, here are some things you can set up before a video call.

  • Log in to your Skype account
  • Go to ‘Tools’ menu and click on ‘Options’
  • In the ‘Options’ windows, click on the ‘video settings’ option under the ‘General settings’ heading.
  • You will see the integrated web cam on the right side.
  • Under the heading ‘Automatically receive videos and share screens with’, choose ‘anyone’ option.
  • Under the heading ‘Show that I have video to’, select ‘people in my contact list only’
  • Click on ‘Save’ button.
  • Click on the video chat icon to have video call with your contacts.

Settings during a Skype Call

You need to make the above settings before setting up the call. Now let’s move on to the settings you can make during the call. While you are on a call, move the mouse in the calling area, you will see the options mentioned below.

Here is the description what each of these symbols do. Follow the alphabetical ordering to see what you can do with these icons.

  1. Click it to Show/Hide the Recent, Contacts and Facebook tab.
  2. Click it to see the instant message area. You can send text messages to people on call.
  3. This option allows you to turn your video ON/OFF. When it has a red striking line, video is off; when not, the video is on.
  4. You can mute your microphone so that other people can’t hear you. When it is mute, it will have a red line through it. Click it to un-mute.
  5. Click and select from the options that appear:
  • Take a Picture: This option is available in video call. Click it to take a picture of the video feed.
  • Send File: Send files to people in the conversation.
  • Send Contacts: Send contacts to people in the conversation.
  • Show Entire screen: Share your entire screen or just a window. Video stops while sharing screen. Click the camera button once you are done with the screen sharing.
  • Add people to this call: Click to see your contact list and select more people to add to the call.
  1. Click this icon to end the call.
  2. Check call quality details and adjust speaker’s volume.
  3. Click for full screen mode or exit full screen mode.

Contact Skype support for further assistance.

Unable to Load Contacts in Skype Account

unable to load contact in Skype

Be it at the professional level or personal, Skype is undoubtedly one of the best means of communication. The user-friendly interface and uninterrupted voice and video call features make it popular and unique from other similar application. And, this is the reasons that it is preferred by many organizations for official operations all across the world. However, sometimes, users face difficulties in loading their contacts in Skype account and thus look for solutions. Unable to load contacts can be quite annoying, but it can be solved easily if proper steps are followed to troubleshoot. Below you can find the guide to troubleshoot this issue easily and quickly.

1.Firstly, make sure that you have installed the latest version of Skype in your system. Old versions may have some bugs and errors which might prevent you from loading your contacts in Skype account.

2.In case, you are using a couple of Skype account, check that you are signing in with correct Skype name. In order to know from which account you are logged in, just check the account by clicking on your profile picture located at the top left corner of your Skype window.

3.After signing in to your Skype Account, go to “Contacts” tab located on the top left corner of Skype window. Click on the “Contacts” and then point your mouse cursor on “Hide Contacts Who” options. Uncheck all the options (if any option is checked).

4.Now, go back to “Contacts” tab and point mouse cursor on “Contact Lists”. Make sure you have checked “All” option in the menu of “Contact Lists”.

5.In case you can’t see your Outlook contacts in your Skype “Contact Lists”, make sure that your Outlook is running. Now, open Skype and go to “Contacts” and check “Show Outlook Contacts”.

6.Also, in case you have signed in to your Skype account with a Microsoft id for the first time and you are not able to find your messenger contacts, it is recommended to wait for at least half an hour. This is because it takes some time to synchronize your Skype contact lists with Messenger for the first

While these above tips and tricks should help you able to load contacts in your Skype contacts, but in case if these solutions don’t provide a fruitful result, you can always get in touch with our experts. As a promising third party Skype Customer Support service provider, our team is always there to bring the best possible solution for your Skype related issues. We are available 24/7, so fee free to get in touch with us whenever you want. We can be contacted via our Toll-free number, email and live chat.

Contact us today!

How To Share File In Skype Account

unable to share file in skype

In today’s business world, where Skype plays a crucial role as a mean of communication for in-house, with clients and customers, any technical issue with your Skype account can be quite troublesome. In companies, file sharing through Skype is a very common activity, and facing trouble in that can be very frustrating. If you are also having an issue sharing files through Skype, you can get a solution for it right here. Through this post, you will be guided as for how you can troubleshoot the file sharing issue in your Skype Account within a few steps. So, let’s begin:

Steps to Troubleshoot File Sharing Issue in Skype Account

1.Install any pending Windows update and restart your PC.

2.Make sure you and the person with whom you are sharing files have the latest version of Skype installed.

3.Scan your system for any malicious Software.

4.If the problem still persists, quit your Skype or kill it by opening Windows Task Manager and locating exe

5.Now, go to “Start” option, and in the Search/Run box type %appdata%. Press enter, a new window will open.

6.Locate the Skype folder in the window. Right-click on it and select “Rename” option.

7.Name it something Skype_backup or Skype_old.

8.Now, again go to Windows Start and in the Start/Run box type %temp%\skype and hit Enter.

9.You will find a DbTemp folder, simply delete it.

10.Now restart Skype and try sharing file.

11.If required, you can get your call and chat history back through the renamed folder Skype_backup or Skype_old.

While this method should enable you to share files, but in case if you still face issue doing so, you can ask Skype customer support to help you with the issue. Sometimes, the problem can be at their end also, so asking them for their assistance can be very helpful. Apart from Skype support, you can also contact us for any Skype related issue. We house a team of experienced professionals who very well comprehend the every “ifs and buts” of Skype and can help bring the best possible solution for your all your problem. Our services can be availed anytime as we are open 24/7.

We always aim to cater our customer with quality solutions and suggestions for such technical issues. We have a long list of satisfied customers who always prefer us for any sort of technical issues that they come across. With us by your side, you will never feel a need to go anywhere else for any sort of technical assistance.

Enable Screen Sharing in Skype for Business

skype screen sharing

Skype is a leading instant messaging app. It offers amazing messaging platform, file sharing, audio, video and conference calls for free. This is not all; it has more amazing features to offer for business users. We will be discussing one of such feature here i.e. Screen sharing. Screen sharing is a feature that allows business professionals to share their entire desktop screen or a part. This feature provides added support during a video meeting. You can show your colleagues or the other party what you are seeing on your screen for better communication and understanding. The steps to use this Skype feature are really easy; move ahead and follow them:

Important: Only a presenter can share his/her screen during a Skype business call. So, if the presenter option is not active (grayed out), ask any presenter to give you access as a presenter.

1. Sign in to your Skype for Business account.

2. Select members for conference call by Ctrl+click on the member name in Contacts.

3. Set up the conference call.

4. Click the monitor icon at the bottom of the call window.

5. Select from the three options (Present Desktop, Present Programs and Present PowerPoint Files.) For instance, if you want to share a PowerPoint presentation with other members, select ‘Present PowerPoint’ option.

6. Now click on the screen, program or file you want to share. You can also hide the program you don’t want other people to see.

7. The sharing bar at the top will help you in controlling the sharing activities. You can give control to members for editing the document and also take it back once they are done. If any member request to get control for editing, you will be notified at the control sharing bar. You can accept or deny the request.

      1. Quick Tip: While sharing a desktop, click the Window icon again and select ‘Show stage’ option. This will help you in keeping an eye on what other people are seeing on your desktop. This will also let you know if they are having any trouble in accessing the desktop.

8. Click ‘Stop Presenting’ at the top when you are done.

      1. The screen sharing feature is very useful for troubleshooting sector, IT sector, business and many other fields. The possibilities of utilizing this feature are endless. In case you cannot set up this feature and it’s urgently required, contact Skype support service for quick assistance.