As there can be numerous reasons responsible for affecting the performance of your Roadrunner email account, it can be a bit tricky to overcome the problem, especially, if your Roadrunner email is slow or not working at all. Below are some of the workarounds that can help you fix common reasons causing the issues with your Roadrunner email account.
Guide to Fix “Roadrunner Email is Slow or Not Working” Issue
NOTE: The RoadRunner brand name was replaced with the Time Warner Cable brand name. Later TWC was acquired by Charter Communications and the service is now known as Spectrum Internet.
Check Your Internet
The first thing you will need to ensure is that your internet network is working properly. To make sure of that, open a random website on your web browser and check if the website is loading as expected. If the website is not loading properly, you will need to address the issue with your internet. However, if the internet is working fine, go to the next step.
Access Your Email Account on Another Web Browser
Sometimes the problem with your Roadrunner email account might be occurring due to the issues with your web browser. Therefore it is suggested to access your email account on another browser and check if you are experiencing the same problem on it as well. If the problem persists on another browser as well, the problem is not with your browser, however, if you are able to access your Roadrunner email account on another browser without any problem, you will need to identify the issues with your previous browser.
Disable Browser Enhancements
One of the most common reasons for causing issues with websites you access on a web browser is the enhancements installed on it. If there are browser enhancements such as a plug-in or add-on installed on your browser, you would want to disable them before you try to access your Roadrunner email account.
The easy way to disable such add-ons and plug-ins is by opening a private browsing window in your browser. The private browsing window prevents extensions from loading and allows you to access websites without them. So, open the private window in your browser and access your Roadrunner email account. If you are able to access your account without any issue, it means the problem lies with one of the extensions installed on your browser. You will need to identify the extension causing the problem and disable it.
Disable Antivirus Program and Firewall
Just like a browser extension, an antivirus program or firewall settings can also lead to issue with your Roadrunner email account’s performance. To verify that, you can disable such security programs (one at a time) and then access your Roadrunner email account. If you find your email account to be working properly after disabling any of the security programs, you will need to identify the cause and address it.
NOTE: You can also create an exception for the web browser in the security program, however, it will make your device vulnerable to potential online threats.
Check Roadrunner Email IMAP/POP Settings
If you access your Roadrunner email account using a third-party email account such as Microsoft Outlook, Thunderbird, or Mac Mail, you will need to ensure that you configure your Roadrunner email with correct IMAP/POP settings as provided below.
- Username: Your complete Spectrum email address
- Password: Your Spectrum email password
- SSL: On
- Protocol: IMAP
- Port: 993
- Port: 587
- Requires Authentication: Yes, or checked
- Incoming Email Server: mail.twc.com
- Outgoing Email Server: mail.twc.com
Now as you know about the different methods to fix the “Roadrunner email is slow or not working” issue, you can easily troubleshoot your Roadrunner email account.