Category: skype

Are you having trouble signing in to Skype from other devices? Well! Take a chill pill! We have got your back. This small article will help you fix some of the common errors including unable to log in Skype on other devices.

Sorry, we couldn’t connect to Skype: 

This is the quite common error encountered by most of the Skype users worldwide. To fix this issue, follow the points below.

• Make sure that you have updated the Skype application to the latest version available.
• If you have updated to the latest version and still getting the same error try the following:
  • You must check the firewall settings. Ensure that your firewall isn’t blocking the way of Skype.
• Check the proxy settings and configure Skype manually.
• Change your password and try again.

There is a problem with your DNS that is preventing you from connecting to Skype:

If you find the DNS error, it might be possible that the game or application you have recently installed might be blocking Skype. You must reset the Hosts file to the Windows defaults.

Caution:

• You need administrator access to edit the host’s file.
• If you are on the sophisticated network, then contact the system engineer or to the Network Administrator.
• Resetting the hosts file of your system may affect the performance of other programs installed on your system.

If you don’t have the time or you are supposed to make or receive an urgent call, lose it bottle right away and switch to the web version of the Skype which works similarly like the desktop application.

Log on to any of the browsers and visit www.web.skype.com. Enter the credentials and you are good to go.

You just need to keep in mind that Skype requires high bandwidth. If your internet connection is slow or unstable then you won’t be able to log in or use Skype properly. You must make sure that you have a fast internet connection and on top of that, you have the latest version of the Skype installed on any of the devices you have whether it is an iPhone, iPad, or iPod, or Android, etc.

If none of the above works, then Uninstall the Skype app followed by clear the cookies, cache, and the browsing data of the device. Reinstall Skype and it shall work perfectly fine. Attentively, if the problem still persists then call our certified experts on our toll-free helpline number of Skype customer care support service and get instant support for the same.

Is your Skype acting funny? Or Skype is performing like a snail? Well! if this is the case with you then consider yourself lucky as this tiny blog will help you to fix the slow performance of Skype.

If Skype has been performing slowly, most of the time, it is the network connection who is the real culprit. On the other hand, it might be possible that there is something wrong with the system but the chances are slim. Keep the following things in mind for a better and smooth Skype experience.

• You must have a fast but stable internet connection.
• You must use the latest version of Skype.
• You shall not use application & programs which need high-bandwidth during the Skype session is going on.
• You must update the operating system of your system regularly.
• Avoid downloading heavy files during the Skype session.
• During a Skype audio/video call session, file sharing will be slow as Skype gives the first preference to the calls as compared to the file-sharing.

Lisa is a gadget freak and has been working in a PR firm in NY city. She has a 10Mbps internet line in her home but since the last few days, she is unable to make a proper video call. The system she has been using is brand new and has no hardware issue. She couldn’t find the exact reason why Skype is taking revenge.  After diagnose, she found that the firewall is the reason for the pain in the neck.  She immediately disabled the firewall and Skype started working like a charm.

You must ensure the speed of your network connection. Not only the download speed but also the upload speed is required for the smooth performance of Skype.

Call Type:                                       Recommended Download Speed               

Voice Calling:                                              100 kbps

Video Calling/Screen Sharing:                   300 kbps

Video Calling (High-quality):                    500 kbps

Video Calling (High Definition):                1.5 Mbps

Before you start a real Skype session, go to the “Echo/Sound Test Service” and make a test call. Attentively, press the “Call Quality Information” button. Click on the Computer followed by the connection tab. You must see the message “Your computer speed is fast” Your computer is fast enough to make audio calls and high-quality video calls and “The connection speed between you is fast.  The internet connection between you is fast enough for high-quality audio/video calls” respectively.

Caution: If you use Skype on your LED or 4K television then you must have a stable internet connection with the download/upload speed of more than 5 Mbps. In some of the 4K televisions, you may require a more high-speed connection.

If the problem still persists then, don’t lose the bottle. Call our tech experts of Skype customer care support service on the toll-free number for instant resolution.

Is your Skype acting funny? Or are you unable to reply to anyone? Well! if the answer is yes, then take a chill pill! As we have got the solution for you. You must keep the following things in your mind and you would be able to get rid of the same.

Steps To Fix Message Sending Problem In Skype

• Make sure that you are using the latest version of the Skype application.
• The internet connection should be fast.
• You must use the latest version of the operating system.
• Try to make a call to “Skype call testing service” or “echo123” This will force the Skype to check its database of whitelisted plug-ins and respond to CallGraph.
• Avoid using the applications and the programs which require high bandwidth.
• While using Skype, make sure you aren’t streaming any high-quality video or downloading large files as this limits the bandwidth to Skype and you aren’t able to reply to your Skype contacts.
• It might be possible that Skype no more supports the operating system you are using, confirm it and switch to the same operating system if in the case, you are still using an older operating system which Skype no longer supports.
• Try to access Skype on other devices like a Smartphone or computers. If you are able to reply there, then there is something wrong with your existing system.
• Verify the configuration required by Skype to work smoothly.
• Don’t access Skype if you are using any virtual private network.
• Check the time of your system and make it correct if in the case, it isn’t updated.
• If none of the above works, uninstall the Skype and reinstall it. Once you uninstall it, don’t forget to end the process from the task manager and delete the temporary files of the system before you reinstall it.
• You may have to reinstall some of the packages such as .net framework, vcredist, C++ redistribute to support Skype.
• For some of the operating systems like Windows 10, Skype has introduced a different application; so you must switch to the same if in case you are still using the older Skye.

If the problem still persists then feel free to get in touch with our certified technicians of Skype customer care support service on the toll-free number. Our experts are available 24/7 and will give you instant support along with the prompt resolution of any of the Skype related issues.

Forgot your Skype password? Don’t worry! You can reset it just like a blink of an eye. To recover your Skype password you must have access to the email or the phone number which you used to create Skype.

Follow the steps below to reset the Skype password :

1.) Log on to https://account.live.com/ResetPassword.aspx

2.) Choose “I forgot my password”

3.) ow type your email address, phone number, or the Skype name.

4.) Enter the captcha characters and press the Next button.

5.) If you have the access to the associated email address or mobile number, then you will be sent a security code that you can enter to reset the password.

6.) Choose a strong password which is hard to guess for other people but easy to remember for you.

7.) If you don’t have the access to the associated email address or the mobile number, then you will have to follow some more steps to verify the ownership to your account.

8.) Stick to the on-screen instruction and recover the password. Remember, if you have turned on the Two-Step Verification earlier than you can’t recover your password this way.

You try to recover the password and you provide the Skype name then, you got a message saying “This Microsoft account doesn’t exist” make sure that you have entered the correct Skype name. You won’t be able to recover a password of a forgotten account.

You can ask your friends they will help you with the exact Skype name with the help of the address book in their Skype account. If your Skype account has been blocked or closed then it is impossible to recover the password.

Once you have reset the password of your Skype account, don’t forget to clear the cookies, cache, and the temporary files of the system. Sometimes, users have complained that the moment they reset Skype password, immediately they are unable to log on Skype.

In this case, you must always delete the cookies, cache, and the temporary files of the system. You must update the Skype application regularly. Always update the operating system to the latest updates especially the Windows operating systems.

To use Skype properly, make sure that you must have a fast and stable internet connection. If the problem still persists then, call our certified technicians of Skype customer care service support helpline number toll-free and get instant support to the problem.