How to Fix “Skype Can’t Detect Sound Card” issue?

Skype sound card

Usually, you won’t find any issue with your Skype application once you install it correctly on your computer. However, sometimes due to incorrect settings, not allowing permissions, or outdated Skype or Operating System can lead to different issues with Skype. One of the most common issues faced by users is the problem of Sound card with the Skype program. If you find that your Skype cannot detect the sound card, you can follow the different workarounds provided below.

Ways to Fix “Skype Can’t Detect Sound Card” Issue

As a sound card is required to connect a microphone or speaker to Skype and other applications, sometimes it may get undetected by Skype due to different reasons. Below you will find the solutions that will help you overcome the problem.

  1. Allow Skype to Use the Microphone

Sometimes, the setting which allows an application to use the microphone can be turned off. Therefore, it is necessary to make sure that permission to use the Microphone is allowed to Skype. To know how to allow permission, follow these steps:

  • Click on the Windows Start option located on the lower-left corner or press the Windows key on your keyboard.
  • From the menu, you will need to select the Settings option and then the Privacy
  • In the Privacy section, click on the Microphone option located on the left-hand side menu.
  • Then, turn the Allow apps to access your microphone option’s slider to ON.
  • Check if this helps you fix the problem.

 

  1. Use Hardware and Devices Troubleshooter

As the problem is related with the access to the sound card, you can use Hardware and Devices troubleshooter to identify and fix the issue automatically.

  • Go to the Start menu and click on the Settings
  • In the Settings section, you will need to select the Updates and security option and then go to the Troubleshoot
  • In the Troubleshoot tab, you will need to select the Hardware and Devices troubleshooter and click on the Run the troubleshooter
  • Once the troubleshooting process gets completed, you will need to restart your computer to see if the problem is fixed or not.

 

  1. Keep Your Windows OS Up-To-Date

Having an outdated Windows operating system can also lead to issues with the different applications installed on your computer. Therefore, it is suggested to make sure that the operating system of your Windows is running with the latest updates. You can check for the updates by following these steps:

  • Go to the Start menu on your computer and type Updates in the search field.
  • From the search result, you will need to select the Check for updates
  • On the window that appears on your screen, you will see if any update is available for your system.
  • If you find any update available, make sure to download it by following the on-screen prompts.

 

  1. Keep Audio Inputs and Output Drivers Up-To-Date

Just like it is important to keep your Windows operating system up-to-date, it is also necessary to ensure that the Audio Inputs and Output drivers are also running with the latest updates. While the updates available for Windows usually include updates for drivers as well, however, you can also check if any update is available for Audio Input and Output Drivers by following these steps:

  • In the Start search field, type Device Manager.
  • From the search result, you will need to select the Device Manager
  • In the Device Manager window, you will need to click on the Audio inputs and outputs You will find two options under it. They are
    • Microphone
    • Speakers
  • You will need to right-click on both options (one at a time) and select the Update driver Then, follow the on-screen prompts to update the driver.

 

  1. Check Skype Updates

In addition to updating the operating system and audio inputs and outputs drivers, it is also necessary to check if any update is available for your Skype program. As using an outdated Skype program can also cause problem detecting sound card sometimes, you can follow these steps to check Skype updates:

  • Launch the Skype program on your computer.
  • Once it gets opened, you will need to click on the menu option (three horizontal dots).
  • From the drop-down menu, select the Help and Feedback option.
  • On the next screen, you will see if any update is available for your Skype program or it is already running with the latest updates.

 

  1. Uninstall and Re-Install Skype Program

If even after following the above-mentioned workarounds, you are unable to fix the sound card issue in your Skype program, you can consider uninstalling Skype from your program and installing it again.

  • Make sure to download Skype for desktop applications from the Microsoft website only.
  • Restart your system once after uninstalling and reinstalling the Skype program.
  • When setting up a Skype program on your desktop, make sure to read each on-screen prompts to make sure that the installation process gets completed successfully.
  • Sign in to your Skype account only after restarting your system.

So, these are the workarounds that will help you fix “Skype can’t detect sound card” issue. For any further help you can contact customer support helpline number of Skype to fix your problem.

Skype Camera Not Working, How to Fix it?

Are you having trouble with your Skype calls, especially with Camera quality? The problem could be arising due to various reasons such as poor internet connection, using the incompatible camera, incompatible system requirements, etc.

As there can be different reasons responsible for causing a camera issue with your Skype application, you can follow the below-mentioned workarounds to overcome the problem.

Continue reading “Skype Camera Not Working, How to Fix it?”

How to Find & Add People On Microsoft Skype?

add people on Skype

Skype is popular software used by millions of businesses and individuals around the world to make free voice and video calls both one-to-one and group calls, share files and send instant messages. Since it is easy to use both on the computer and mobile phones, people find Skype feasible than any other telecommunication application.

Whether you wish to expand your digital network by adding friends and family or you work in the business and corporate sector, you must add your colleagues and clients to the contact list. For this, you must know how to find people on Skype and add them to the contact list.

As Skype is now available across all your devices, you may want to create a group of contacts that you can access for quick messaging and organizing schedules. With Skype, you can easily build and manage contacts. To know how to add people on Skype, follow the information provided below in this guide.

Continue reading “How to Find & Add People On Microsoft Skype?”

How to Fix Skype Crash Issue on Windows 10

How to Fix Skype Crash Issue on Windows 10

Many people who have recently upgraded to Windows 10 for businesses are facing problems operating Skype on their desktop. Every time a user tries to open Skype on Windows 10, either the screen hangs or the Skype keeps on crashing.

If you are also facing the problem of Skype keeps crashing Windows 10 desktop, you can follow the guidelines provided below to fix the issue.

Steps to Fix Skype Crash Issue on Windows 10:

1.) Start by deleting the application data files of your Skype program from your Desktop. For this, go to Users folder under C Drive and locate the App Data folder in it. If you don’t find the App Data folder, it might be hidden.

You can unhide it by going to the File > Option > View. Under the View tab, select “Show hidden files, folders, and drives” option. Click Apply. The App Data folder will appear under the Users folder.

2.) Now under App Data, click on the Roaming folder and select the Skype folder. Delete all the files from this folder.

3.) Next, Re-install the latest version of Skype and restart your desktop. Once installed, launch the Skype and sign in to your account. The problem should be fixed.

4.) In addition, it is suggested to always keep your Skype update. You can know about the latest updates by clicking on the Help tab located next to Tools option on the top bar. Under the Help tab, click on the Check for updates option. This will let you know if any update is available or not.

5.) Moreover, it is also suggested to scan your Desktop for any malicious virus. Scan your system completely using a good antivirus program. Keep the driver software up to date and also check whether the webcam and headset you are using are compatible with your Skype program.

If you need more assistance regarding Skype keeps crashing windows 10 or any other issue in your Skype, you can take help from our proficient team of professionals. Our team is qualified and experienced in tackling all the Skype-related issues easily and quickly.

To contact our customer support team, feel free to call us on the toll-free number of Skype customer service support team, or you can also send us an email regarding your issue, or you can have a one-to-one conversation with our experts via live chat support option. All our lines are open 24/7. Contact us today!

Unable to Login Skype on Other Devices

Unable to Login Skype on Other Devices

Are you having trouble signing in to Skype from other devices? Well! Take a chill pill! We have got your back. This small article will help you fix some of the common errors including unable to log in Skype on other devices.

Sorry, we couldn’t connect to Skype: 

This is the quite common error encountered by most of the Skype users worldwide. To fix this issue, follow the points below.

  • Make sure that you have updated the Skype application to the latest version available.
  • If you have updated to the latest version and still getting the same error try the following:
    • You must check the firewall settings. Ensure that your firewall isn’t blocking the way of Skype.
  • Check the proxy settings and configure Skype manually.
  • Change your password and try again.

There is a problem with your DNS that is preventing you from connecting to Skype:

If you find the DNS error, it might be possible that the game or application you have recently installed might be blocking Skype. You must reset the Hosts file to the Windows defaults.

Caution:

  • You need administrator access to edit the host’s file.
  • If you are on the sophisticated network, then contact the system engineer or to the Network Administrator.
  • Resetting the hosts file of your system may affect the performance of other programs installed on your system.

If you don’t have the time or you are supposed to make or receive an urgent call, lose it bottle right away and switch to the web version of the Skype which works similarly like the desktop application.

Log on to any of the browsers and visit www.web.skype.com. Enter the credentials and you are good to go.

You just need to keep in mind that Skype requires high bandwidth. If your internet connection is slow or unstable then you won’t be able to log in or use Skype properly. You must make sure that you have a fast internet connection and on top of that, you have the latest version of the Skype installed on any of the devices you have whether it is an iPhone, iPad, or iPod, or Android, etc.

If none of the above works, then Uninstall the Skype app followed by clear the cookies, cache, and the browsing data of the device. Reinstall Skype and it shall work perfectly fine. Attentively, if the problem still persists then call our certified experts on our toll-free helpline number of Skype customer care support service and get instant support for the same.

How to Fix Performance Issues of Skype

How to Fix Performance Issues of Skype

Is your Skype acting funny? Or Skype is performing like a snail? Well! if this is the case with you then consider yourself lucky as this tiny blog will help you to fix the slow performance of Skype.

If Skype has been performing slowly, most of the time, it is the network connection who is the real culprit. On the other hand, it might be possible that there is something wrong with the system but the chances are slim. Keep the following things in mind for a better and smooth Skype experience.

  • You must have a fast but stable internet connection.
  • You must use the latest version of Skype.
  • You shall not use application & programs which need high-bandwidth during the Skype session is going on.
  • You must update the operating system of your system regularly.
  • Avoid downloading heavy files during the Skype session.
  • During a Skype audio/video call session, file sharing will be slow as Skype gives the first preference to the calls as compared to the file-sharing.

Lisa is a gadget freak and has been working in a PR firm in NY city. She has a 10Mbps internet line in her home but since the last few days, she is unable to make a proper video call. The system she has been using is brand new and has no hardware issue. She couldn’t find the exact reason why Skype is taking revenge.  After diagnose, she found that the firewall is the reason for the pain in the neck.  She immediately disabled the firewall and Skype started working like a charm.

You must ensure the speed of your network connection. Not only the download speed but also the upload speed is required for the smooth performance of Skype.

Call Type:                                       Recommended Download Speed               

Voice Calling:                                              100 kbps

Video Calling/Screen Sharing:                   300 kbps

Video Calling (High-quality):                    500 kbps

Video Calling (High Definition):                1.5 Mbps

Before you start a real Skype session, go to the “Echo/Sound Test Service” and make a test call. Attentively, press the “Call Quality Information” button. Click on the Computer followed by the connection tab. You must see the message “Your computer speed is fast” Your computer is fast enough to make audio calls and high-quality video calls and “The connection speed between you is fast.  The internet connection between you is fast enough for high-quality audio/video calls” respectively.

Caution: If you use Skype on your LED or 4K television then you must have a stable internet connection with the download/upload speed of more than 5 Mbps. In some of the 4K televisions, you may require a more high-speed connection.

If the problem still persists then, don’t lose the bottle. Call our tech experts of Skype customer care support service on the toll-free number for instant resolution.

Getting Issues in Sending Messages to Skype Contacts

Getting Issues in Sending Messages to Skype Contacts

Is your Skype acting funny? Or are you unable to reply to anyone? Well! if the answer is yes, then take a chill pill! As we have got the solution for you. You must keep the following things in your mind and you would be able to get rid of the same.

Steps To Fix Message Sending Problem In Skype

  • Make sure that you are using the latest version of the Skype application.
  • The internet connection should be fast.
  • You must use the latest version of the operating system.
  • Try to make a call to “Skype call testing service” or “echo123” This will force the Skype to check its database of whitelisted plug-ins and respond to CallGraph.
  • Avoid using the applications and the programs which require high bandwidth.
  • While using Skype, make sure you aren’t streaming any high-quality video or downloading large files as this limits the bandwidth to Skype and you aren’t able to reply to your Skype contacts.
  • It might be possible that Skype no more supports the operating system you are using, confirm it and switch to the same operating system if in the case, you are still using an older operating system which Skype no longer supports.
  • Try to access Skype on other devices like a Smartphone or computers. If you are able to reply there, then there is something wrong with your existing system.
  • Verify the configuration required by Skype to work smoothly.
  • Don’t access Skype if you are using any virtual private network.
  • Check the time of your system and make it correct if in the case, it isn’t updated.
  • If none of the above works, uninstall the Skype and reinstall it. Once you uninstall it, don’t forget to end the process from the task manager and delete the temporary files of the system before you reinstall it.
  • You may have to reinstall some of the packages such as .net framework, vcredist, C++ redistribute to support Skype.
  • For some of the operating systems like Windows 10, Skype has introduced a different application; so you must switch to the same if in case you are still using the older Skye.

If the problem still persists then feel free to get in touch with our certified technicians of Skype customer care support service on the toll-free number. Our experts are available 24/7 and will give you instant support along with the prompt resolution of any of the Skype related issues.

How to Reset Skype Account Password

How to reset Skype account password

Forgot your Skype password? Don’t worry! You can reset it just like a blink of an eye. To recover your Skype password you must have access to the email or the phone number which you used to create Skype.

Follow the steps below to reset the Skype password :

1.) Log on to https://account.live.com/ResetPassword.aspx

2.) Choose “I forgot my password”

3.) ow type your email address, phone number, or the Skype name.

4.) Enter the captcha characters and press the Next button.

5.) If you have the access to the associated email address or mobile number, then you will be sent a security code that you can enter to reset the password.

6.) Choose a strong password which is hard to guess for other people but easy to remember for you.

7.) If you don’t have the access to the associated email address or the mobile number, then you will have to follow some more steps to verify the ownership to your account.

8.) Stick to the on-screen instruction and recover the password. Remember, if you have turned on the Two-Step Verification earlier than you can’t recover your password this way.

You try to recover the password and you provide the Skype name then, you got a message saying “This Microsoft account doesn’t exist” make sure that you have entered the correct Skype name. You won’t be able to recover a password of a forgotten account.

You can ask your friends they will help you with the exact Skype name with the help of the address book in their Skype account. If your Skype account has been blocked or closed then it is impossible to recover the password.

Once you have reset the password of your Skype account, don’t forget to clear the cookies, cache, and the temporary files of the system. Sometimes, users have complained that the moment they reset Skype password, immediately they are unable to log on Skype.

In this case, you must always delete the cookies, cache, and the temporary files of the system. You must update the Skype application regularly. Always update the operating system to the latest updates especially the Windows operating systems.

To use Skype properly, make sure that you must have a fast and stable internet connection. If the problem still persists then, call our certified technicians of Skype customer care service support helpline number toll-free and get instant support to the problem.

What Are The Setting Required In Skype For Video Calling

Setting Required In Skype For Video Calling

Settings before Making a Skype Call

Skype offers smooth video and audio calling with individuals and groups. Although the calls can be connected instantly without any pre-settings, here are some things you can set up before a video call.

  • Log in to your Skype account
  • Go to the ‘Tools’ menu and click on ‘Options
  • In the ‘Options’ windows, click on the ‘video settings’ option under the ‘General settings’ heading.
  • You will see the integrated webcam on the right side.
  • Under the heading ‘Automatically receive videos and share screens with’, choose ‘anyone’ option.
  • Under the heading ‘Show that I have a video to’, select ‘people in my contact list only
  • Click on the ‘Save’ button.
  • Click on the video chat icon to have a video call with your contacts.

Settings during a Skype Call

You need to make the above settings before setting up the call. Now let’s move on to the settings you can make the call. While you are on a call, move the mouse in the calling area, you will see the options mentioned below.

Here is the description of what each of these symbols does. Follow the alphabetical ordering to see what you can do with these icons.

  1. Click it to Show/Hide the Recent, Contacts and Facebook tab.
  2. Click it to see the instant message area. You can send text messages to people on the call.
  3. This option allows you to turn your video ON/OFF. When it has a red striking line, the video is off; when not, the video is on.
  4. You can mute your microphone so that other people can’t hear you. When it is mute, it will have a red line through it. Click it to un-mute.
  5. Click and select the options that appear:
  • Take a Picture: This option is available on a video call. Click it to take a picture of the video feed.
  • Send File: Send files to people in the conversation.
  • Send Contacts: Send contacts to people in the conversation.
  • Show Entire screen: Share your entire screen or just a window. Video stops while sharing the screen. Click the camera button once you are done with the screen sharing.
  • Add people to this call: Click to see your contact list and select more people to add to the call.
  1. Click this icon to end the call.
  2. Check the call quality details and adjust the speaker’s volume.
  3. Click on full-screen mode or exit full-screen mode.

Contact Skype customer service team phone number for further assistance.