What Are The Required Setting For Skype Video Calling

Setting Required In Skype For Video Calling

Settings before Making a Skype Call

Skype offers smooth video and audio calling with individuals and groups. Although the calls can be connected instantly without any pre-settings, here are some things you can set up before a video call.

  • Log in to your Skype account
  • Go to the ‘Tools’ menu and click on ‘Options
  • In the ‘Options’ windows, click on the ‘video settings’ option under the ‘General settings’ heading.
  • You will see the integrated webcam on the right side.
  • Under the heading ‘Automatically receive videos and share screens with’, choose ‘anyone’ option.
  • Under the heading ‘Show that I have a video to’, select ‘people in my contact list only
  • Click on the ‘Save’ button.
  • Click on the video chat icon to have a video call with your contacts.

Settings during a Skype Call

You need to make the above settings before setting up the call. Now let’s move on to the settings you can make the call. While you are on a call, move the mouse in the calling area, you will see the options mentioned below.

Here is the description of what each of these symbols does. Follow the alphabetical ordering to see what you can do with these icons.

  1. Click it to Show/Hide the Recent, Contacts and Facebook tab.
  2. Click it to see the instant message area. You can send text messages to people on the call.
  3. This option allows you to turn your video ON/OFF. When it has a red striking line, the video is off; when not, the video is on.
  4. You can mute your microphone so that other people can’t hear you. When it is mute, it will have a red line through it. Click it to un-mute.
  5. Click and select the options that appear:
  • Take a Picture: This option is available on a video call. Click it to take a picture of the video feed.
  • Send File: Send files to people in the conversation.
  • Send Contacts: Send contacts to people in the conversation.
  • Show Entire screen: Share your entire screen or just a window. Video stops while sharing the screen. Click the camera button once you are done with the screen sharing.
  • Add people to this call: Click to see your contact list and select more people to add to the call.
  1. Click this icon to end the call.
  2. Check the call quality details and adjust the speaker’s volume.
  3. Click on full-screen mode or exit full-screen mode.

Contact Skype customer service team phone number for further assistance.

Unable to Load Contacts in Skype Account

unable to load contact in Skype

Be it at the professional level or personal, Skype is undoubtedly one of the best means of communication. The user-friendly interface and uninterrupted voice and video call features make it popular and unique from other similar applications. And, this is the reason that it is preferred by many organizations for official operations all across the world.

However, sometimes, users face difficulties in loading their contacts in a Skype account and thus look for solutions. Unable to load contacts can be quite annoying, but it can be solved easily if proper steps are followed to troubleshoot. Below you can find the guide to troubleshoot this issue easily and quickly.

1. Firstly, make sure that you have installed the latest version of Skype in your system. Old versions may have some bugs and errors which might prevent you from loading your contacts in a Skype account.

2. In case, you are using a couple of Skype accounts, check that you are signing in with the correct Skype name. In order to know from which account you are logged in, just check the account by clicking on your profile picture located at the top left corner of your Skype window.

3. After signing in to your Skype account, go to the “Contacts” tab located on the top left corner of the Skype window. Click on the “Contacts” and then point your mouse cursor on the “Hide Contacts Who” options. Uncheck all the options (if any option is checked).

4. Now, go back to the “Contacts” tab and point the mouse cursor on “Contact Lists”. Make sure you have checked the “All” option in the menu of “Contact Lists”.

5. In case you can’t see your Outlook contacts in your Skype “Contact Lists”, make sure that your Outlook is running. Now, open Skype and go to “Contacts” and check “Show Outlook Contacts”.

6. Also, in case you have signed in to your Skype account with a Microsoft id for the first time and you are not able to find your messenger contacts, it is recommended to wait for at least half an hour. This is because it takes some time to synchronize your Skype contact lists with Messenger for the first

While these above tips and tricks should help you able to load contacts in your Skype contacts, in case these solutions don’t provide a fruitful result, you can always get in touch with our experts. As a promising third-party Skype Customer Support service provider, our team is always there to bring the best possible solution for your Skype-related issues. We are available 24/7, so feel free to get in touch with us whenever you want. We can be contacted via our Toll-free number, email, and live chat.

Contact us today!

How To Share File In Skype Account

unable to share file in skype

In today’s business world, where Skype plays a crucial role as a means of communication for in-house, with clients and customers, any technical issue with your Skype account can be quite troublesome. In companies, file sharing through Skype is a very common activity, and facing trouble in that can be very frustrating. If you are also having an issue sharing files through Skype, you can get a solution for it right here. Through this post, you will be guided as to how you can troubleshoot the file-sharing issue in your Skype Account within a few steps. So, let’s begin:

Steps to Troubleshoot File Sharing Issue in Skype Account

1. Install any pending Windows update and restart your PC.

2. Make sure you and the person with whom you are sharing files have the latest version of Skype installed.

3. Scan your system for any malicious software.

4. If the problem still persists, quit your Skype or kill it by opening Windows Task Manager and locating exe.

5. Now, go to the “Start” option, and in the Search/Run box type %appdata%. Press enter, a new window will open.

6. Locate the Skype folder in the window. Right-click on it and select the “Rename” option.

7. Name it something Skype_backup or Skype_old.

8. Now, again go to Windows Start and in the Start/Run box type %temp%\skype and hit Enter.

9. You will find a DbTemp folder, simply delete it.

10. Now restart Skype and try sharing the file.

11. If required, you can get your call and chat history back through the renamed folder Skype_backup or Skype_old.

While this method should enable you to share files, in case you still face issues doing so, you can ask Skype customer support to help you with the issue. Sometimes, the problem can be at their end also, so asking them for their assistance can be very helpful. Apart from Skype support, you can also contact us for any Skype-related issue. We house a team of experienced professionals who very well comprehend every “if and but” of Skype and can help bring the best possible solution for all your problem. Our services can be availed anytime as we are open 24/7.

We always aim to cater to our customers with quality solutions and suggestions for such technical issues. We have a long list of satisfied customers who always prefer us for any sort of technical issues that they come across. With us by your side, you will never feel a need to go anywhere else for any sort of technical assistance.

How To Enable Screen Sharing in Skype for Business

skype screen sharing

Skype is a leading instant messaging app. It offers an amazing messaging platform, file sharing, audio, video, and conference calls for free. This is not all; it has more amazing features to offer for business users. We will be discussing one such feature here i.e. Screen sharing.

Screen sharing is a feature that allows business professionals to share their entire desktop screen or a part of it. This feature provides added support during a video meeting. You can show your colleagues or the other party what you are seeing on your screen for better communication and understanding. The steps to use this Skype feature are really easy; move ahead and follow them:

Important: Only a presenter can share his/her screen during a Skype business call. So, if the presenter option is not active (grayed out), ask any presenter to give you access as a presenter.

Steps To Enable Screen Sharing In Skype Account

1. Sign in to your Skype for Business account.

2. Select members for the conference call by Ctrl+click on the member name in Contacts.

3. Set up the conference call.

4. Click the monitor icon at the bottom of the call window.

5. Select from the three options (Present Desktop, Present Programs, and Present PowerPoint Files.) For instance, if you want to share a PowerPoint presentation with other members, select the ‘Present PowerPoint’ option.

6. Now click on the screen, program, or file you want to share. You can also hide the program you don’t want other people to see.

7. The sharing bar at the top will help you in controlling the sharing activities. You can give control to members for editing the document and also take it back once they are done. If any member requests to get control for editing, you will be notified at the control sharing bar. You can accept or deny the request.

Quick Tip: While sharing a desktop, click the Window icon again and select the ‘Show stage’ option. This will help you in keeping an eye on what other people are seeing on your desktop. This will also let you know if they are having any trouble accessing the desktop.

8. Click ‘Stop Presenting’ at the top when you are done.

The screen sharing feature is very useful for the troubleshooting sectors, IT sector, business, and many other fields. The possibilities of utilizing this feature are endless.

In case you cannot set up this feature and it’s urgently required, contact Skype support service for quick assistance.

How to Fix “Oops There Was a Problem. Unable to Sign in You” Error on Skype?

skype oops there was problem Unable to sign in you

If you are seeing the “oops there was a problem… Unable to sign in you” error when trying to access your Skype account, there can be numerous reasons causing this error. Some of these causes can be – using an outdated version of Skype, entering an incorrect Skype user name or password, or your computer lacking the minimum requirements to run Skype.

To fix the error and be able to sign in to your Skype account, you will need to follow the workarounds provided below.

Guide to Fix “Oops there was a problem…..unable to sign in you” Error in Skype

  1. Make Sure that You Are Using the Latest Version of Skype

The first thing you will need to ensure here is that you are using the latest version of Skype to access your account. Using an outdated version of Skype may lead to different issues in accessing or operating your Skype account. To know whether or not your Skype is up to date, follow these steps.

  • Launch the Skype application on your computer.
  • Once the Skype app gets opened on your screen, you will need to click on the More menu option (three horizontal dots) located near the upper-left corner of the screen. This will open a drop-down menu.
  • From the drop-down menu, you will need to select the Settings option. This will open a Settings window on your screen.
  • In the Settings section, you will need to click on the Help & Feedback
  • On the right-hand side, you will find if any update is available for your Skype program or not. If an update is available, make sure to install it by following the on-screen prompts.
  1. Make Sure Your Computer Meets Minimum System Requirements

In order to get the best performance from your Skype application, it is important to ensure that your computer meets the minimum system requirements to operate Skype. If you don’t know the minimum system requirements, you can refer to the following information:

  • Processor: At least 1 GHz
  • RAM: At least 512 MB
  • Additional Software: DirectX v9.0 or Above
  1. If you Have Forgotten your Skype User Name or Password

If you have forgotten your Skype account Password

  • Go to the Account recovery form (https://account.live.com/acsr) on your computer web browser.
  • Enter your email, phone number, or Skype name and contact email address (for communication).
  • Complete the captcha and click on the Next button to submit the form.
  • Once you are done submitting the form, it may take up to 24 hours to check your information. A reply to your request will be sent to the additional email address you provided.

If you Forgot your Skype User Name

  • Go to the sign-in page of Skype.
  • Next, select the More sign-in options and click on the Forgot my username
  • Then, enter a phone number or an alternate email address associated with your Microsoft account.
  • A security code will be sent to the phone number or email address which you will need to enter on the next screen and click on the Next
  • On the next screen, you will see the accounts associated with the email address or phone number you provided. A part of the username might be hidden due to security reasons.
  • If you find your account on the screen, select Sign in to get access to your Skype account.
  1. Check the Status of Skype

Sometimes the problem can be on Skype’s end as well, therefore, it is recommended to check the status of Skype to make sure that the reason for the error is not occurring due to issues with Skype. You can check the status of Skype by following these steps:

  • Open a web browser on your computer.
  • Once the browser gets opened, you will need to go to the Skype Statuspage (https://support.skype.com/en/status/).
  • Once you are on the Skype status page, you will need to ensure that the Skype Status reads “Normal service”.
  • In case, you see the status of Skype to be down, you will need to wait until the status changes to “Normal service” again.
  1. Is Your Account has Been Restricted or Temporarily Suspended?

In case you are unable to sign in, or if you are logged in but can’t use certain services of Skype, it can be due to the following reasons

  • You were trying to use the paid features of Skype.
  • Someone hacked your Skype account and was trying to misuses it. Skype noticed the unusual activities and temporarily blocked your account.
  1. Additional Tips to Consider to Clear the Error
  • Make sure that your internet connection is working properly.
  • Your computer is running with the latest updates.
  • Scan your computer for viruses and malware.
  • Try accessing your Skype account on a different computer and internet network.

So, these are the different workarounds that will help you in overcoming “oops there was a problem… Unable to sign in you” error when trying to access or operate your Skype account.

How to Fix “Skype Can’t Detect Sound Card” issue?

Skype sound card

Usually, you won’t find any issue with your Skype application once you install it correctly on your computer. However, sometimes due to incorrect settings, not allowing permissions, or outdated Skype or Operating System can lead to different issues with Skype. One of the most common issues faced by users is the problem of Sound card with the Skype program. If you find that your Skype cannot detect the sound card, you can follow the different workarounds provided below.

Ways to Fix “Skype Can’t Detect Sound Card” Issue

As a sound card is required to connect a microphone or speaker to Skype and other applications, sometimes it may get undetected by Skype due to different reasons. Below you will find the solutions that will help you overcome the problem.

  1. Allow Skype to Use the Microphone

Sometimes, the setting which allows an application to use the microphone can be turned off. Therefore, it is necessary to make sure that permission to use the Microphone is allowed to Skype. To know how to allow permission, follow these steps:

  • Click on the Windows Start option located on the lower-left corner or press the Windows key on your keyboard.
  • From the menu, you will need to select the Settings option and then the Privacy
  • In the Privacy section, click on the Microphone option located on the left-hand side menu.
  • Then, turn the Allow apps to access your microphone option’s slider to ON.
  • Check if this helps you fix the problem.


  1. Use Hardware and Devices Troubleshooter

As the problem is related with the access to the sound card, you can use Hardware and Devices troubleshooter to identify and fix the issue automatically.

  • Go to the Start menu and click on the Settings
  • In the Settings section, you will need to select the Updates and security option and then go to the Troubleshoot
  • In the Troubleshoot tab, you will need to select the Hardware and Devices troubleshooter and click on the Run the troubleshooter
  • Once the troubleshooting process gets completed, you will need to restart your computer to see if the problem is fixed or not.


  1. Keep Your Windows OS Up-To-Date

Having an outdated Windows operating system can also lead to issues with the different applications installed on your computer. Therefore, it is suggested to make sure that the operating system of your Windows is running with the latest updates. You can check for the updates by following these steps:

  • Go to the Start menu on your computer and type Updates in the search field.
  • From the search result, you will need to select the Check for updates
  • On the window that appears on your screen, you will see if any update is available for your system.
  • If you find any update available, make sure to download it by following the on-screen prompts.


  1. Keep Audio Inputs and Output Drivers Up-To-Date

Just like it is important to keep your Windows operating system up-to-date, it is also necessary to ensure that the Audio Inputs and Output drivers are also running with the latest updates. While the updates available for Windows usually include updates for drivers as well, however, you can also check if any update is available for Audio Input and Output Drivers by following these steps:

  • In the Start search field, type Device Manager.
  • From the search result, you will need to select the Device Manager
  • In the Device Manager window, you will need to click on the Audio inputs and outputs You will find two options under it. They are
    • Microphone
    • Speakers
  • You will need to right-click on both options (one at a time) and select the Update driver Then, follow the on-screen prompts to update the driver.


  1. Check Skype Updates

In addition to updating the operating system and audio inputs and outputs drivers, it is also necessary to check if any update is available for your Skype program. As using an outdated Skype program can also cause problem detecting sound card sometimes, you can follow these steps to check Skype updates:

  • Launch the Skype program on your computer.
  • Once it gets opened, you will need to click on the menu option (three horizontal dots).
  • From the drop-down menu, select the Help and Feedback option.
  • On the next screen, you will see if any update is available for your Skype program or it is already running with the latest updates.


  1. Uninstall and Re-Install Skype Program

If even after following the above-mentioned workarounds, you are unable to fix the sound card issue in your Skype program, you can consider uninstalling Skype from your program and installing it again.

  • Make sure to download Skype for desktop applications from the Microsoft website only.
  • Restart your system once after uninstalling and reinstalling the Skype program.
  • When setting up a Skype program on your desktop, make sure to read each on-screen prompts to make sure that the installation process gets completed successfully.
  • Sign in to your Skype account only after restarting your system.

So, these are the workarounds that will help you fix “Skype can’t detect sound card” issue. For any further help you can contact customer support helpline number of Skype to fix your problem.

Skype Camera Not Working, How to Fix it?

Are you having trouble with your Skype calls, especially with Camera quality? The problem could be arising due to various reasons such as poor internet connection, using the incompatible camera, incompatible system requirements, etc.

As there can be different reasons responsible for causing a camera issue with your Skype application, you can follow the below-mentioned workarounds to overcome the problem.

Continue reading “Skype Camera Not Working, How to Fix it?”

How to Find & Add People On Microsoft Skype?

add people on Skype

Skype is popular software used by millions of businesses and individuals around the world to make free voice and video calls both one-to-one and group calls, share files and send instant messages. Since it is easy to use both on the computer and mobile phones, people find Skype feasible than any other telecommunication application.

Whether you wish to expand your digital network by adding friends and family or you work in the business and corporate sector, you must add your colleagues and clients to the contact list. For this, you must know how to find people on Skype and add them to the contact list.

As Skype is now available across all your devices, you may want to create a group of contacts that you can access for quick messaging and organizing schedules. With Skype, you can easily build and manage contacts. To know how to add people on Skype, follow the information provided below in this guide.

Continue reading “How to Find & Add People On Microsoft Skype?”

How to Fix Skype Crash Issue on Windows 10

How to Fix Skype Crash Issue on Windows 10

Many people who have recently upgraded to Windows 10 for businesses are facing problems operating Skype on their desktop. Every time a user tries to open Skype on Windows 10, either the screen hangs or the Skype keeps on crashing.

If you are also facing the problem of Skype keeps crashing Windows 10 desktop, you can follow the guidelines provided below to fix the issue.

Steps to Fix Skype Crash Issue on Windows 10:

1.) Start by deleting the application data files of your Skype program from your Desktop. For this, go to Users folder under C Drive and locate the App Data folder in it. If you don’t find the App Data folder, it might be hidden.

You can unhide it by going to the File > Option > View. Under the View tab, select “Show hidden files, folders, and drives” option. Click Apply. The App Data folder will appear under the Users folder.

2.) Now under App Data, click on the Roaming folder and select the Skype folder. Delete all the files from this folder.

3.) Next, Re-install the latest version of Skype and restart your desktop. Once installed, launch the Skype and sign in to your account. The problem should be fixed.

4.) In addition, it is suggested to always keep your Skype update. You can know about the latest updates by clicking on the Help tab located next to Tools option on the top bar. Under the Help tab, click on the Check for updates option. This will let you know if any update is available or not.

5.) Moreover, it is also suggested to scan your Desktop for any malicious virus. Scan your system completely using a good antivirus program. Keep the driver software up to date and also check whether the webcam and headset you are using are compatible with your Skype program.

If you need more assistance regarding Skype keeps crashing windows 10 or any other issue in your Skype, you can take help from our proficient team of professionals. Our team is qualified and experienced in tackling all the Skype-related issues easily and quickly.

To contact our customer support team, feel free to call us on the toll-free number of Skype customer service support team, or you can also send us an email regarding your issue, or you can have a one-to-one conversation with our experts via live chat support option. All our lines are open 24/7. Contact us today!