Skype Camera Not Working, How to Fix it?

Are you having trouble with your Skype calls, especially with Camera quality? The problem could be arising due to various reasons such as poor internet connection, using the incompatible camera, incompatible system requirements, etc.

As there can be different reasons responsible for causing camera issue with your Skype application, you can follow the below-mentioned workarounds to overcome the problem.

Continue reading “Skype Camera Not Working, How to Fix it?”

How to Fix Skype Crash Issue on Windows 10

How to Fix Skype Crash Issue on Windows 10

Many people who have recently upgraded to Windows 10 for business are facing problem operating Skype on their desktop. Every time a user tries to open Skype on Windows 10, either the screen hangs or the Skype keeps on crashing.

If you are also facing the problem of Skype keeps crashing Windows 10 desktop, you can follow the guidelines provided below to fix the issue.

Steps to Fix Skype Crash Issue on Windows 10:

1.) Start by deleting the application data files of your Skype program from your Desktop. For this, go to Users folder under C Drive and locate App Data folder in it. If you don’t find App Data folder, it might be hidden.

You can unhide it by going to the File > Option > View. Under View tab, select Show hidden files, folders, and drives option. Click Apply. The App Data folder will appear under Users folder.

2.) Now under App Data, click on Roaming folder and select Skype folder. Delete all the files from this folder.

3.) Next, Re-install the latest version of Skype and restart your desktop. Once installed, launch the Skype and sign in to your account. The problem should be fixed.

4.) In addition, it is suggested to always keep you Skype update. You can know about the latest updates by clicking on the Help tab located next to Tools option on the top bar. Under Help tab, click on the Check for updates option. This will let you know if any update is available or not.

5.) Moreover, it is also suggested to scan you Desktop for any malicious virus. Scan your system completely using a good antivirus program. Keep the driver software up to date and also check whether the webcam and headset you are using are compatible with your Skype program.

If you need more assistance regarding Skype keeps crashing windows 10 or any other issue in your Skype, you can take help from our proficient team of professionals. Our team is qualified and experienced in tackling all the Skype-related issues easily and quickly.

To contact our customer support team, feel free to call us on toll-free number of Skype customer service support team, or you can also send us an email regarding your issue, or you can have a one-to-one conversation with our experts via livechat support option. All our lines are open 24/7. Contact us today!

How to Fix Performance Issues of Skype

How to Fix Performance Issues of Skype

Is your Skype acting funny? Or the Skype is performing like a snail? Well! if this is the case with you then consider yourself lucky as this tiny blog will help you to fix slow performance of Skype.

If the Skype has been performing slowly, most of the time, it is the network connection who is the real culprit. On the other hand, it might be possible that there is something wrong with the system but the chances are slim. Keep the following things in mind for a better and smooth Skype experience.

  • You must have a fast but stable internet connection.
  • You must use the latest version of the Skype.
  • You shall not use application & programs which need high-bandwidth during the Skype session is going on.
  • You must update the operating system of your system regularly.
  • Avoid downloading heavy files during the Skype session.
  • During a Skype audio/video call session, file sharing will be slow as the Skype gives the first preference to the calls as compared to the file sharing.

Lisa is a gadget freak and has been working in a PR firm in the NY city. She has 10Mbps internet line in her home but since a last few days she is unable to make a proper video call. The system she has been using is brand new and has no hardware issue. She couldn’t find the exact reason why the Skype is taking revenge.  After diagnose, she found that the firewall is the reason for the pain in the neck.  She immediately disabled the firewall and Skype started working like a charm.

You must ensure the speed of your network connection. Not only the download speed but also the upload speed is required for the smooth performance of the Skype.

Call Type:                                       Recommended Download Speed               

Voice Calling:                                              100 kbps

Video Calling/Screen Sharing:                   300 kbps

Video Calling (High-quality):                    500 kbps

Video Calling (High Definition):                1.5 Mbps

Before you start a real Skype session, go to the “Echo/Sound Test Service” and make a test call. Attentively, press the “Call Quality Information” button. Click on Computer followed by the connection tab. You must see the message “Your computer speed is fast” Your computer is fast enough to make audio calls and high-quality video calls and “The connection speed between you is fast.  The internet connection between you is fast enough for high-quality audio/video calls” respectively.

Caution: If you use Skype on your LED or 4K television then you must have a stable internet connection with the download/upload speed of more than 5 Mbps. In some of the 4K televisions, you may require a more high-speed connection.

If the problem still persists then, don’t lose the bottle. Call our tech experts of Skype customer care support service on toll-free number for the instant resolution.

Getting Issues in Sending Messages to Skype Contacts

Getting Issues in Sending Messages to Skype Contacts

Is your Skype acting funny? Or are you unable to reply to anyone? Well! if the answer is in yes, then take a chill pill! As we have got the solution for you. You must keep the following things in your mind and you would be able to get rid of the same.

Steps To Fix Message Sending Problem In Skype

  • Make sure that you are using the latest version of the Skype application.
  • The internet connection should be fast.
  • You must use the latest version of the operating system.
  • Try to make a call to “Skype call testing service” or “echo123” This will force the Skype to check its database of white listed plug-ins and respond to CallGraph.
  • Avoid using the applications and the programs which require high bandwidth.
  • While using Skype, make sure you aren’t streaming any high-quality video or downloading large files as this limits the bandwidth to Skype and you aren’t able to reply to your Skype contacts.
  • It might be possible that Skype no more support the operating system you are using, confirm it and switch to the same operating system if in the case, you are still using an older operating system which Skype no longer supports.
  • Try to access Skype on other devices like Smartphone or computer. If you are able to reply there, then there is something wrong with your existing system.
  • Verify the configuration required by Skype to work smoothly.
  • Don’t access Skype if you are using any virtual private network.
  • Check the time of your system and make it correct if in the case, it isn’t updated.
  • If none of above works, uninstall the Skype and reinstall it. Once you uninstall it, don’t forget to end process from the task manager and delete the temporary files of the system before you reinstall it.
  • You may have to reinstall some of the packages such as .net framework, vcredist, C++ redistribute to support Skype.
  • For some of the operating system like Windows 10, Skype has introduced a different application; so you must switch to the same if in case you are still using the older Skye.

If the problem still persists then feel free to get in touch with our certified technicians of Skype customer care support service on toll-free number. Our experts are available 24/7 and will give you instant support along with the prompt resolution of any of the Skype related issues.

How to Reset Skype Account Password

How to reset Skype account password

Forgot your Skype password? Don’t worry! You can reset it just like a blink of an eye. To recover your Skype password you must have the access to the email or the phone number which you used to create the Skype.

Follow the steps below to reset the Skype password :

1.) Log on to https://account.live.com/ResetPassword.aspx

2.) Choose “I forgot my password”

3.) ow type your email address, phone number or the Skype name.

4.) Enter the captcha characters and press Next button.

5.) If you have the access to the associated email address or mobile number, then you will be sent a security code which you can enter to reset the password.

6.) Choose a strong password which is hard to guess for other people but easy to remember for you.

7.) If you don’t have the access to the associated email address or the mobile number, then you will have to follow some more steps to verify the ownership to your account.

8.) Stick to the on-screen instruction and recover the password. Remember, if you have turned on the Two-Step Verification earlier than you can’t recover your password this way.

You try to recover the password and you provide the Skype name then, you got a message saying “This Microsoft account doesn’t exist” make sure that you have entered the correct Skype name. You won’t be able to recover a password of a forgotten account.

You can ask your friends they will help you with the exact Skype name with the help of the address book in their Skype account. If your Skype account has been blocked or closed then it is impossible to recover the password.

Once you have reset the password of your Skype account, don’t forget to clear the cookies, cache and the temporary files of the system. Sometimes, users have complained that the moment they reset Skype password, immediately they are unable to log on Skype.

In this case, you must always delete the cookies, cache and the temporary files of the system. You must update the Skype application regularly. Always update the operating system to the latest updates especially the Windows operating systems.

To use Skype properly, make sure that you must have a fast and stable internet connection. If the problem still persists then, call our certified technicians of Skype customer care service support helpline number toll-free and get the instant support to the problem.

What Are The Setting Required In Skype For Video Calling

Setting Required In Skype For Video Calling

Settings before Making a Skype Call

Skype offers smooth video and audio calling with individuals and groups. Although the calls can be connected instantly without any pre-settings, here are some things you can set up before a video call.

  • Log in to your Skype account
  • Go to ‘Tools’ menu and click on ‘Options
  • In the ‘Options’ windows, click on the ‘video settings’ option under the ‘General settings’ heading.
  • You will see the integrated webcam on the right side.
  • Under the heading ‘Automatically receive videos and share screens with’, choose ‘anyone’ option.
  • Under the heading ‘Show that I have video to’, select ‘people in my contact list only
  • Click on ‘Save’ button.
  • Click on the video chat icon to have a video call with your contacts.

Settings during a Skype Call

You need to make the above settings before setting up the call. Now let’s move on to the settings you can make the call. While you are on a call, move the mouse in the calling area, you will see the options mentioned below.

Here is the description what each of these symbols does. Follow the alphabetical ordering to see what you can do with these icons.

  1. Click it to Show/Hide the Recent, Contacts and Facebook tab.
  2. Click it to see the instant message area. You can send text messages to people on the call.
  3. This option allows you to turn your video ON/OFF. When it has a red striking line, the video is off; when not, the video is on.
  4. You can mute your microphone so that other people can’t hear you. When it is mute, it will have a red line through it. Click it to un-mute.
  5. Click and select the options that appear:
  • Take a Picture: This option is available on a video call. Click it to take a picture of the video feed.
  • Send File: Send files to people in the conversation.
  • Send Contacts: Send contacts to people in the conversation.
  • Show Entire screen: Share your entire screen or just a window. Video stops while sharing the screen. Click the camera button once you are done with the screen sharing.
  • Add people to this call: Click to see your contact list and select more people to add to the call.
  1. Click this icon to end the call.
  2. Check call quality details and adjust speaker’s volume.
  3. Click on full-screen mode or exit full-screen mode.

Contact Skype customer service team phone number for further assistance.

Unable to Load Contacts in Skype Account

unable to load contact in Skype

Be it at the professional level or personal, Skype is undoubtedly one of the best means of communication. The user-friendly interface and uninterrupted voice and video call features make it popular and unique from other similar application. And, this is the reasons that it is preferred by many organizations for official operations all across the world. However, sometimes, users face difficulties in loading their contacts in Skype account and thus look for solutions. Unable to load contacts can be quite annoying, but it can be solved easily if proper steps are followed to troubleshoot. Below you can find the guide to troubleshoot this issue easily and quickly.

1.Firstly, make sure that you have installed the latest version of Skype in your system. Old versions may have some bugs and errors which might prevent you from loading your contacts in Skype account.

2.In case, you are using a couple of Skype account, check that you are signing in with correct Skype name. In order to know from which account you are logged in, just check the account by clicking on your profile picture located at the top left corner of your Skype window.

3.After signing in to your Skype Account, go to “Contacts” tab located on the top left corner of Skype window. Click on the “Contacts” and then point your mouse cursor on “Hide Contacts Who” options. Uncheck all the options (if any option is checked).

4.Now, go back to “Contacts” tab and point mouse cursor on “Contact Lists”. Make sure you have checked “All” option in the menu of “Contact Lists”.

5.In case you can’t see your Outlook contacts in your Skype “Contact Lists”, make sure that your Outlook is running. Now, open Skype and go to “Contacts” and check “Show Outlook Contacts”.

6.Also, in case you have signed in to your Skype account with a Microsoft id for the first time and you are not able to find your messenger contacts, it is recommended to wait for at least half an hour. This is because it takes some time to synchronize your Skype contact lists with Messenger for the first

While these above tips and tricks should help you able to load contacts in your Skype contacts, but in case if these solutions don’t provide a fruitful result, you can always get in touch with our experts. As a promising third party Skype Customer Support service provider, our team is always there to bring the best possible solution for your Skype related issues. We are available 24/7, so fee free to get in touch with us whenever you want. We can be contacted via our Toll-free number, email and live chat.

Contact us today!